Returns & Exchanges

At ChinChile, we strive for complete satisfaction with every gourmet order, offering a 14-day return window for unopened and non-perishable items. Due to the nature of food safety regulations, we cannot accept returns on opened products unless they are found to be defective.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 14 days of delivery with your order number and photos of the items you wish to return.

• 2.
  Receive Authorization

  Our quality assurance team will review your request and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the item is eligible.

• 3.
  Pack and Ship

  Securely place the unopened items in their original packaging, include the RMA slip, and drop the package off at any authorized carrier location.

• 4.
  Refund Processing

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.